The solution to our telephone answering over the festive period.

Town Sq. Admin provided a call answering service for Age Connects Morgannwg during our Christmas shut down, from 20th Dec to 8th January.

It was really simple to set up – Cariann and her team guided me through the whole process and even coached me on exactly what to say to our telecoms provider so that there would be no confusion about what was required from them.

The majority of our clients call us for help with a problem or for advice on how to access help. Cariann’s team – Becky, Laura & Kelly, did an excellent job in taking calls and ensuring our clients didn’t experience any break in the service they’ve come to expect from us.

Taking over 300 calls, they smoothly and efficiently dealt with them and ensured we were kept informed of any urgent issues, seeking advice from us where needed and taking messages where they could.

This meant that ACM was able to significantly reduce the number of staff they needed to work over the festive period and not worry about their clients being unable to access information, advice, and support. I would recommend Town Sq. Admin to any organisation that values great customer service.

Other client stories

Jay | Ramsay & White Estate Agents

Without hesitation I highly recommend TownSq's services.

Claire | Ramsay and White Estate Agents

We would like to pass on a MASSIVE thanks to everyone.

Matthew | Caerphilly Business Club

Big thanks to TownSq Admin for their amazing support.

Frazer | Safeguard Electrical Fire & Security

TownSq Admin Support manage the role of a full-time administrative assistant for half the cost.