Ramsay and White Estate Agents originally onboarded us to ease the role of the one person they had in their office who was doing everything which led to them missing 100s of calls a day. Due to a combination of their quick growth and their lack of capacity to handle it in their back office, they needed an extra pair of hands to help them out.
They initially joined us for our call answering service which they used originally as an overflow service, quickly moving to us answering all of their calls for them. After some time with us, we also took on the task of checking their calendar for any customer calling in to check their appointment dates and times.
In addition to the calendar management and call answering, we have also provided holiday cover for when key members of staff are away allowing their business to continue trading and giving them the much-needed break that they deserve.
“We would like to pass on a MASSIVE thanks to everyone.
Since the very first day of our company launch back in August 2020, it has been an absolute pleasure to work alongside such an amazing team.
We can honestly say that we would not be where we are today without all the help and support from the Town Square Admin team.
We really appreciate everything that you do for us and are super glad to have you by our sides.”
From working with us, Ramsay and White Estate Agents were able to focus on their main job and off-load their admin tasks which were causing them to miss out on business. They can now spend all of their time out on location at viewings, valuations and can provide their customers with quick concise communication.
Ramsay and White found us via another part of their business who had recommended our services. Their customers are always providing them with positive feedback surrounding their experience with Ramsay and White’s admin team who are unbeknown to them, TownSq Admin Support.
We have the capacity to handle all of their calls, even in peak demand - we have the staff load to have 5 different people answering your calls at the same time.